Charisse Simmons is truly a veteran of the title insurance business, having grown up in her parents’ title company office. She has been with Chicago Title since 2006 and has been the Manager of the Cypresswood office since 2008. Charisse is a working manager with a very loyal and diverse clientele, who closes both residential and commercial transactions. She prides herself on efficiency and has established procedures that streamline production in the office, ensuring effective communication with clients and a successful closing process. Charisse is also passionate about teaching both within the office in the training of assistants to become licensed escrow officers, and outside of the office in providing extensive education to realtors. What makes her great at what she does is her big heart when it comes to working with people, and her commitment to quality. Those qualities are demonstrated on a daily basis within the office as well as to her clients, which affirms one of Charisse’s fundamental operating principals: “I didn’t get up this morning just to be average!” Charisse’s energy and commitment to providing exceptional quality and service is echoed throughout her team. Together, clients’ needs are consistently anticipated and satisfied, and business relationships are developed and strengthened.
At Chicago Title, Susan is responsible for closing commercial and residential real estate transactions requiring title insurance, developing relationships with various sources of commercial business, and working with underwriting counsel to resolve title issues when they arise. She has been involved in the title industry for 36 years, and her vast experience includes a variety of positions, including: escrow assistant, escrow officer, title plant manager, escrow operations manager, local in-house counsel, state underwriting counsel, and assistant agency department manager.
Over the years Susan has provided education to title company employees, real estate agents and lenders through the various companies with which she has been employed and through the Texas Land Title Association. She has also conducted private law practice mainly involving document preparation for real estate transactions, curing title issues, representing clients in purchase and sale of real estate, and simple probate matters. From 2004-2008, as part of her law practice, she acted as a consultant for title agents with regard to setting up their agency operations and obtaining their agency licenses from the Department of Insurance and provided in-house underwriting counsel assistance. She also worked extensively with Texas Land Title Association from 2005-2009 in the development of its Certification Program.
Susan has a Bachelor of Fine Arts Degree from the University of Texas at Austin, and Doctor of Jurisprudence from South Texas College of Law in Houston. She also currently holds designations of Certified Escrow Settlement Associate and Certified Title Insurance Associate under the Texas Land Title Association’s Certification program.
Susan calls herself a generalist and says, “I have worked in and understand the title examination, closing, management, accounting, agency, underwriting and claims areas of the title insurance business. Having a broad and deep knowledge of the business, I am an effective problem-solver and teacher. The title insurance business intersects people at a positive point in their lives. The parties to a transaction are always moving on to something new and different, and I very much enjoy making things happen for them.”
Carla brings to her role at Chicago Title, 20 years of sales and marketing experience in residential lending and insurance. She says her innate passion to help others is the center for her professional compass. Navigating and working with a variety of residential and commercial agents, mortgage lenders, attorneys, banks and builders has helped her develop long-term business relationships in the Greater Houston area, Austin and San Antonio. Her consultative selling approach, industry knowledge, and strategic focus and priority of exceeding customers’ expectations serves to benefit clients with a smooth real estate transaction. Carla is a results-driven account manager, and trainer of title insurance products and value added services.
Carla is a graduate of the University of Texas in Austin where she earned a B.B.A. degree in Marketing. She is also very active in many industry organizations, including: Houston Association of Realtors, Greater Northwest Houston Association of Realtors, Northwest Houston Chamber of Commerce, Texas Mortgage Bankers Association, Houston Mortgage Bankers Association, and Texas Land Title Association. Carla also enjoys volunteering in her local community and participates in organizations such as Habitat for Humanity.